Terms & Conditions

The company Unbeaten Adventures run by Jeroen Martijn Spoelstra with NIE/ID: Y5945888-B

Below you can read the terms & conditions of Unbeaten Adventures. We advice you to read it carefully before you book one or more days of guiding with us. When you rent a bike with us, don’t forget to read our Bike Rental terms & conditions.

Booking

Booking your day of guiding/ rental bike can be done through our contact/booking forms on the website, sending us an e-mail or Whatsapp. You booking date(s) will be reserved once we received your 50% deposit in our bank account.

When you book you agree to

  • have read the terms & conditions

  • consents to our use of your information according our Privacy Policy

  • that you are over 18 and make others for whom you are booking aware of the terms & conditions.

  • authorise to shoots pictures for commercial uses during the activity.

The service 

The abandonment during the journey of all types of objects is forbidden. The customer agrees to protect and respect the environment. 

This agreement will be considered an affidavit to state that the customer has been informed of the minimum fitness & ability level for the practice of the activity. The customer claims that he / she fulfils the minimum fitness & ability level and have been informed and the behaviour to be followed in case of danger. The customer is aware that mountain biking involves some risks and accepts that the Unbeaten Adventures is not responsible of any incident that might occur during the mountain biking with the company. 

The company Unbeaten Adventures provides a mountain bike guide. The customer agrees to follow his/her instructions at any time and under any circumstance. The guide might exclude from the activity those customers that violate this term. 

Complaints form is available to the customer. 

Responsibilities & Risks

The customer declares under its entire responsibility that: 

  • Knows how to handle mountain bikes, and voluntarily participates on the booked activity. 

  • Does not suffer from any cardiovascular disease, is not pregnant and does not suffer any other injury that prevents him from performing the activity. 

  • Does not suffer from ASMA, EPILEPSY, SCHIZOPHRENIA or similar disorders. 

  • Assumes the risk of prostheses (including SILICONE) damaging that the activity he/she is about to develop may cause. 

  • Did not had any surgery recently, is not recovering from any previous injury, and if so, assumes the risks that this may suffer. 

  • Is of legal age and / or has the permission of his legal representative to practise the activity. 

  • Has been explained about the activity and the risks involved. 

  • Is accompanied by an Unbeaten Adventures mountain bike guide, whose instructions he/she will follow under any circumstance. 

  • Assumes responsibility for the acts that might perform and that are not in accordance with the explanations and orders of the Unbeaten Adventures mountain bike guide. 

  • Is not under the influence of alcohol, or narcotics, as well as any other medicine that may compromise his/her performance. 

  • Knows the assistance insurance and coverage. 

Payments

We only accept payments in Euro’s

We’d like to receive a deposit of 50% of the offer. You will receive an invoice for the deposit. You can pay the deposit via a bank transfer or Paypal. The Paypal transfer fees are yours to pay.

The other 50% you pay before we start riding either in cash or via credit/debit card.

Cancellation policy

YOU

If you cancel before a month in advance you get your deposit back. If you cancel between a month and 2 weeks in advance you get 50% of your deposit back. If you cancel between 2 weeks and 1 week in advance you get 25% of your deposit back. If you cancel from 1 week in advance we keep your deposit.

WE

Unbeaten always tries it bests to avoid cancelling or delays. However, the activity may be cancelled due to meteorological reasons or any other reason that seems relevant to the Unbeaten Adventures, with the aim of protecting customer’s health and welfare. In the event of circumstances that force us to cancel a day of guiding you will be offered an alternative date, or if this is not feasible, receive a full refund of any deposit or prepayment you have made.

We are not liable for any additional expenses you need to make because of cancellation, amendments or unforeseen delays including, but not limited to, visas, vaccinations, travel insurance excess, or non refundable flights, train or bus tickets. 

March 17, 2020 - Jeroen Martijn Spoelstra - Unbeaten Adventures